We have a 30 day return policy, which means you have 30 days from receiving your item to request a return.
To be eligible for a return, your item must be in the same condition you received it in, unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.
To initiate a refund, you may contact us at email@example.com. If your return is accepted, we will send you a return shipping label, along with instructions on how and where to ship your package. Items returned to us without first requesting a return will not be accepted.
You can always contact us at firstname.lastname@example.org for any return queries.
Disadvantages and problems
Please inspect your order at reception and contact us immediately if the item is faulty, damaged or if you receive the wrong item, so that we can investigate and rectify the problem.
Exceptions / Non-returnable items
Certain types of items cannot be returned, such as perishable items (such as food, flowers, or plants), customized products (such as special order or personalized items) and personal care items (such as beauty products). ). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your particular item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you after we receive and inspect your returns, and let you know if the refund was approved or not. Upon approval, you will be automatically refunded to your original payment method. Please note that your bank or credit card company may also take some time to process and post the refund.